Fantasy Springs Resort Casino Retail Lead (Gift Shop) in Indio, California


The Retail Lead is a customer service position servicing the casino and hotel guest with all their retail needs. The Lead also participates in all facets of the store operations, computer systems and cost of goods that are in effect.

Essential Duties and Responsibilities include:

  • Rings up merchandise and handles cash.

  • Provides great customer service to the hotel and casino guests.

  • Sells the merchandise.

  • Handles the inventory control for the gift shop

  • Handles the receiving and merchandising

  • Works the computer system for the store operation.

  • This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

  • In the absence of the Manager, the Lead will oversee the Gift Shop, Casino Kiosk and other areas as needed.

  • The Lead will run various reports as required by Management, in the absence of the Manager.

  • May complete purchasing of daily merchandise needed.

Supervisory Responsibilities:

This position does have supervisory responsibilities

Job Requirements:

  • 2-year previous work experience in cash handling and customer service working in a similar operation.

  • Must have good customer service and communication skills.

  • Basic office skills and knowledge of computer programs, MS Word and Outlook.

  • Must be at least 21 years of age or older.

  • High School Diploma or GED equivalent required.

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise. May be heavy lifting involved.

Requisition ID: 098